“How would you like me to communicate with you and how often is about right?”
Have
you asked your customers this question? Every customer is not the
same. One of the ways that you can honor your customer's individualism
is by customizing how you follow up with them both in contact frequency
and method
Keep
in mind also that you may have different methods to contact customers
depending on what you need to communicate to them. For example you may
send an email to remind them that the campaign is closing and share any
featured products they may have missed, and then once she orders you
text her the total and expected delivery date, and finally when it's
time to actually arrange the delivery you would call her.
Here are the questions you can ask your customers:
Many
of my customers find they are quite busy and with so many things to do
each day, it is very helpful for them if I check in with them
periodically to see if there is anything they need, how often would you
like me to contact you? (don't worry they will let you know if they
really don't want/need a follow up contact)
Do you prefer a phone call, text message or email?
Also
ask specifically to contact to arrange a delivery ~ The order will be
in around the 15th what is the best way to reach you to schedule
delivery?
Or you can offer to schedule their delivery and then
just call/text/email them with a reminder the day before. Just
remember not to schedule the delivery to close to when your order
normally arrives in case there is a delay.As always, feel free to contact me any time, I'm here to help you build the business of your dreams.
Chris Arnold
Avon Gold Leader
Contact Me
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