Avon New Representative First Steps and FAQ

 Avon New Representative FAQ

Welcome to Avon and the Sunrise Beauty Team if this is your first time visiting our team page please click over the welcome page for just a moment 

Not yet an Avon Representative?  Click here to join our team today!


 First Steps

1. Start Your Avon U Training

Got to AvonNow.com --> Click on Avon U at the top left of the page (on desktop) or at the top of the menu (on mobile). Avon U will recommend courses based on where you are in your progress so I recommend clicking on the first module listed and going from there.

Each module only takes about 5-15 minutes to complete so it's very easy to work into your day.  You could complete a module a day with Breakfast or Lunch or you could commit to completing a module before you start scrolling through Facebook or firing up your online/mobile game. 

2. Share Your Online Store

Got to AvonNow.com --> Click on My Store in the upper right of the screen (desktop), near the top of the menu (on mobile) --> click Cop Link --> Paste link in text, email or social post

Encourage potential customers to click on the Digital Catalog for a more interactive experience with videos, tutorials and a tool to try on makeup colors virtually. 

Printed Brochures are also available for you to share in person with customers. See How do I get brochures in the FAQ below for more info. If you would like to share the online version of the printed brochure instead, see How do I share the Online brochure in the FAQs below.

3. Connect with your Avon community

Check out @avoninsider on Instagram, the Avon USA Representative Facebook Page and
the Official Avon Representative Social Selling Page (which is exclusively for Representatives just
like you!) for trainings and new updates. It's a great place to connect!

Connect with the Sunrise Beauty Team on Facebook by joining our private group, and watch for the email with details on how to join our team meetings. 


4. Check out the Pathway to Premier program for New Representatives

Learn how you can earn up to $3,300 in commissions and bonuses in your first four months.* See the full program details here
You can also complete the "How much can you earn as a New Representative?" module in Avon U for more information on the program.

 Contact me any time with any questions

Learn more about Life with Avon

New Avon Representative FAQs

Q. How do I share the Online Brochure?

A. Go to AvonNow.com --> Digital Catalog --> click on the share icon below the brochure cover --> click on the appropriate icon for the way you would like to share the link. The option to share by text will only be available on mobile devices

Q. How do I order Brochures?

A. The easiest way to add brochures to your order is when you are in the order cart.  Click Brochures just under where it says My Open Orders. Be sure to order your brochures 2 campaigns out so you will be ready to sell the new campaign as soon as the next order goes in. If you are ordering the same day every campaign, that gives you the full two weeks to share each campaign's brochures and collect orders. 

Q. How do I share the Digital Catalog?

A. Go to AvonNow.com --> Browse Products --> Shop Our Brochures --> click on the cover of the brochure --> click on the appropriate icon for the way you would like to share the link. The option to share by text will only be available on mobile devices

Q. How do I place an order?

A. To place your Representative order go to AvonNow.com. You have a few options for how to shop. You can choose to order by item number, shop the digital catalog, browse product categories or search for the product you're interested in. Once you've added all of the items you and your customers want you can proceed to your cart (just click on the shopping cart at the top of the page) to pay for and submit your order.
I've created a step by step video with my personal tips and tricks for placing an order you can view here  and there are great resources on Avon U as well, simply search Place an Order at the top of the page. There's even a step by step guide you can download and print to follow along while you place your first orders. 

Q. How will my customers get their products?

A. There are basically two ways that customers get their products: 

1. Order through your online store, pay Avon directly and the products ship from Avon to the customer

2. Order through you and pay you for their order. You place the order as part of your representative order and then deliver the order to the customer.

 Click HERE for more tips about customer orders and shipping.

Q. When should I place my order?

A. Anytime that works well for you.  I do highly recommend combining your personal order, supply order and any customer orders into a single order for the campaign to save on shipping costs. You can view the Campaign Calendar that shows what days each campaign covers on AvonNow near the top of the page.
A lot of representatives prefer to place their personal and representative delivery orders near the beginning of the campaign for better availability of limited edition items that may sell out quickly but you can choose whatever day works well for you and your customers.  The only day I don't recommend is the last day of the campaign because sometimes life likes to throw us curve balls that could cause  you to place the order late and potentially miss our on incentives or promotions. 
Click HERE for more tips about choosing an order day.

Q. How often should I order?

A. As often as you like, but you'll probably want to order at least once a campaign to get any new products you'd like to try, keep your brochures current if you're using the printed brochure, and cut down on customer wait time for your face to face customers.  Some representatives will place an order whenever a customer has placed an order but since we pay shipping on each order I suggest placing an order once a campaign, or once a week to save on shipping costs.

Click HERE for more tips about choosing an order day.

Q. How long will it take for my order to arrive? 

A. Orders ship from our warehouse in Ohio within two days and shipping time will depend on your distance from the warehouse. When you check out you can see your expected delivery window at the bottom of the checkout screen.

Q. Why do I want to add customers to my address book?

A. When you add customers to your address book, or them register themselves, Avon will automatically send them emails with the latest products and specials, and our Beauty Insider newsletter with beauty tips, products information and the latest news from Avon.  Having your customer emails in your address book also gives you the option to create your own Promotional offers and share those codes with your customers.  (see how do I create a promotion code here in the FAQs)


Q. How do I add customers to my address book?

A. To add customers go to Manage Business --> Web Office --> Manage Address Book --> +Customer

Customers can also register themselves on your online store by clicking sign in at the top of the page and then create account, or by scrolling down to the bottom of the page and clicking sign up



Q. How do I create a Promotion Code?

A. To create your own coupon code go to Manage Business --> Promotional Tool --> Create New Promotion

Promotional Codes can only be used by registered customers on your online store. Some Promotions have a cost for the representative, be sure to review the Your Cost Per Order before creating and sharing a code. 

For full details on how to create and use Promotional Codes visit Avon U and search Promotional Tool in the search bar at the top of the page.  You should see the training module Using the Promotion Tool near the top of the list.



Q. How do I learn more about the products?

A. Check out the Product One-Pagers and training videos for our key products. These are a great way to get to know our products and have a better idea of what products to recommend to which customers. You can find the One-Pagers by going to AvonNow -> Avon U -> click on Product Education in the menu


Q. How does someone join my Avon team?

A. When you have someone who would like to become an Avon representative and join your team, have them visit your online store and click the Become a Representative link.  On a desktop computer it will be at the top of the screen, on mobile it is at the very bottom of the menu.  They should make sure they see your name listed as their advisor before completing the enrollment. 

Q. How do customers pay for their order?

A. For customers that are shopping for direct delivery on your online store they will pay Avon directly. For customers that you will be delivering to you will collect payment for the full brochure price on the products, sales tax and any order processing charge you want to add (most reps charge $1-3 per order). 
Most representatives accept cash, or payment through one or more of the convenient digital payment options like PayPay, Venmo or Zelle.  You can also use some of these services to accept payments by credit or debit card.  There can be a small fee for using some of these services, so be sure you know what those are before you use a service. A small number of representatives also accept checks, but I only recommend taking checks from customers you know and trust. Checks should be made out to you so you can deposit them in your account or cash them at the customers bank.


Q. How do I get paid?

A. How you get paid will be depend on if your customer is getting their order by direct delivery or representative delivery.  For details on how your earnings are paid for the different order types as well as how bonuses or leadership earnings are paid watch this video here 

Q. How do I set up Direct Deposit for my online earnings

A. When your customers order through your online store and have their order shipped directly to them Avon will apply your earnings for those orders to your Avon account.  You can apply those funds to cost of your Representative order or you can choose to have those funds direct deposited into your bank account.  To set up Direct Deposit click on My Accounts (at the top right corner of AvonNow or in the menu at the top left corner if you’re on a mobile device) and select Get Paid by Avon in the drop down menu. You can set up direct deposit for both your online store earnings and other earnings and rewards you may earn. 
Please note that if you did not provide a Social Security Number when you enrolled with Avon you will need to contact the Representative Care Center to have that added to your account before you will be able to set up direct deposit.


Got a question that's not answered here?  Contact Me anytime and I'll be happy to help

All information accurate at the time of posting. I do attempt to update regularly but it is possible I've missed something so if you find something that seems to be incorrect or out of date, please message me so I can either update it or clarify the information for you.

*All new Representatives earned an average of $112 over their first 8 campaigns, but those who participated in Pathway to Premier earned an average of $390 over their first 8 campaigns, based on those who started in Campaigns 5 through 19, 2020 (exclusive of signup and shipping costs).
†Results may vary. The $20 bonus is based on achieving $200 within a campaign.

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