Wednesday, October 21, 2020

Ordering and Using Preview Products

 Ordering and Using Preview Products

 

Did you know that as an Avon Representative you can get new products 4 weeks before they are available to customers. Learn how to order Preview Products and how to use them in building your business

Chris Arnold

Avon Independent Sales Leader
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Become a Representative

Not an Avon Representative yet? Join the Sunrise Beauty Team today and earn $1000 in your first 90 Days.  Contact me for more details or sign up today here.

Friday, September 25, 2020

Choosing the Day You'll Place Your Representative Order

 Choosing the Day You'll Place Your Representative Order

 

 


Let’s take a look at things you want to take into consideration when choosing an order day.

We have a 2 week ordering window for each campaign, you can see when the window for each campaign is on the AvonNow home page by clicking on Campaign Calendar. 

The campaign starts on a Wednesday and goes through 2pm P/ 5pm E on the Tuesday 2 weeks later. Any orders billed during that time will count towards your sales for that campaign.  You can order from the previous brochure during each campaign as well.

What you want to do is look at that Wednesday to Tuesday 2 weeks later schedule that we have for our campaign and decide when you want to place your order. Some of the things you’ll want to take into consideration are

What day of the week works best for you? Work around your other obligations. Map out your big rocks then look at what day would be a good day for you to finalize and submit your order. 

Also look at the other end of that and when is a good day for you to sort and bag up that order and what day or days are best for you to make your deliveries to your customers.  Are you seeing your customers at work or a regular activity.  Or If you are delivering to customers at their home, what day is the best for you to be doing that.

Once you know which end of the process is more time sensitive, you can use that as your starting point for choosing your order day. 

You can find what the typical order turnaround time is for your area by going to Support on AvonNow, then Frequently Asked Questions and then Shippping and Avon’s Distribution Center.  Remember the number of days shown is Business days so you’ll need to factor in weekends.  Most of the Sunrise Beauty Team is in the Western US so our turn around times are 4-6 business days, or about a week.

You’ll want to work in a buffer into your schedule for possible shipping delays. Shipping delays do happen no matter how hard Avon and the shipping companies try to avoid them.  Sometimes weather delays, broken down trucks or natural disasters or even holidays can slow things down.  If you have an extra day in between when you expect to receive your order and when you plan to start delivering you will only have to scramble to get order sorted, not completely reschedule your deliveries, if your shipment is delayed.

One note about tracking your shipments. For a lot of areas Avon uses a hybrid shipping system where they use a private carrier service to transport the orders from the distribution center in Ohio to a carrier hub closer to your town.  Typically UPS or your local delivery company is only in possession of your package for the last day of transit. As a result when you go to track your order the tracking will just show they are waiting for the package, so don’t panic if it’s been a few days and your carrier still doesn’t show an expected delivery date.  If your orders are delivered by UPS, be sure to sign up for the free UPS MyChoice program to get alerts about the progress of your packages.

Depending on which is more important for you, the day you place the order or the day you receive the order you can use that as your starting point to choose your order day.  Since delivering orders is usually the thing that takes more time and does somewhat need to be worked around  your customer’s availability it’s usually that end of the process that determines when you want to order

As an example, I deliver my customer's orders on Wednesday, Thursday and Friday, so I want to receive my order by Monday so I can sort and bag my orders on Tuesday (and have a buffer day if the order is delayed).  Since shipping usually takes 4 business days, once I factor in weekends that puts my order day at the Monday before.

Once you know what day you want to order/deliver then choose whether you’ll order the first week of the campaign or the second week.  If a lot of your customers work in the same place, working your orders around their payday can be helpful. Ordering early in the campaign can mean better availability on limited edition items.  Ordering at the beginning of the campaign also gives you extra time if you are trying to hit a particular sales goal for that campaign and your regular order was short of that goal, You’ll have time to place an add on order or encourage more online orders to get you to your goal.

You do not have to wait to the last day of the campaign to place your order.  I know a lot of representatives, especially those who remember the days when we all had a specific date we had to order on each campaign think that the last day of the campaign is when they have to order but that is the one day of the campaign I don’t recommend choosing as your regular order day.  There are so many things that can happen that cause you to be delayed in sending your order such as internet or website outages, any number of household issues that require your attention, you or your kids or your pet may be sick, you had to stay late at work.  Whatever it is, if something causes you to miss that 2pm pacific deadline for placing your order it won’t count for the current campaign and that could not only cause you to miss a sales goal for an incentive, it could also cause problems if you have items from the previous campaign on your order since we can only order one campaign back.

One last tip: Tell your customers to get their order to you the day before you want to submit to give yourself time to get things together and help avoid those last minute orders from customers coming in after you have placed your order.

  

Chris Arnold

Avon Independent Sales Leader
Contact Me
Join the conversation on the team Facebook Group

Become a Representative

Not an Avon Representative yet? Join the Sunrise Beauty Team today and earn $1000 in your first 90 Days.  Contact me for more details or sign up today here.

Monday, August 17, 2020

Exploring Your Customer Shipping Options

 Exploring Your Customer Shipping Options

 


Whether you are a brand new representative or an established representative looking to make adjustments in your business one of the most important things you'll want to do is decide how you want to handle getting your customers orders to their doorstep.  

There are basically two options: 

1. direct delivery from Avon to your customer

2. representative receives product from Avon and delivers to customer

Avon has standard shipping rates that apply to both Representative orders placed through AvonNow and Customer orders placed through the online store (yourAvon.com) *see below

Customers pay the shipping on direct delivery orders placed through our online store if they are less than $60, the representative pays the shipping for the customer on orders over $60. 

Representatives pay the shipping on all representative orders placed through AvonNow.

While some representatives do only direct delivery or only representative delivery most representatives offer both options to their customers. 

For those customers that you are able and willing to deliver to in person, you can group multiple customer orders plus your personal and supply orders to save on shipping. Most representatives place one bulk order each campaign.  You can add an order processing fee to each customer order that you are going to deliver personally to offset your business expenses such as shipping, samples, brochures and gas. The default order processing charge on the invoicing tool on AvonNow is $.75 but most representatives charge between $1 and $3. 

Obviously if a customer does not live or work near you, or would not be easy or convenient for you to deliver to then direct delivery will be the only option.  Direct delivery is also a great way to save time and gas/wear and tear on your car by not needing to deliver.  This is also a great option if your customer does not want to wait until you place/deliver your next bulk order. If the customer is not comfortable going online and placing their order through your online store you can help them with that by talking them through it, or going to your online store and placing the order for them.

*shipping rates effective as of Aug 17, 2020, subject to change
  • $8 for orders up to $149.99

  • $10 for orders of $150-$299.99

  • $14 for orders of $300-$499.99

  • $17 for orders of $500+ 

Some representatives will offer to include an out of area customer's order in their bulk order and ship it to the customer themselves.  There are a couple of reasons I don't typically recommend this option. In most cases the cost of packaging and shipping to the customer is going to be equal to or more than the shipping on a direct delivery order. Direct delivery is much faster than waiting until you place your bulk order, receive the products and then package and ship the products to the customer. If the package should get lost or damaged in transit to your customer, you would be responsible for replacing the order. If a direct deliver order is lost or damaged Avon will ship a replacement at no charge. Additionally, if the customer should need to return anything, they would need to ship it back to you so your could then process the return and send it back to Avon. 

Questions? Looking for more information. I'm here to help

Chris Arnold

Avon Independent Sales Leader
Contact Me
Join the conversation on the team Facebook Group

Become a Representative

Not an Avon Representative yet? Join the Sunrise Beauty Team today and earn $1000 in your first 90 Days.  Contact me for more details or sign up today here.

Friday, July 3, 2020

How your customers can control the emails they get from Avon

How your customers can control the emails they get from Avon

This is a copy of a post on my customer blog explaining how customers can go in and change the frequency of emails they get from Avon.  This can allow customers to stay subscribed to emails so that you can share promo codes from the promotional tool on AvonNow.

Did you know that you can change the type and frequency of emails that you get from Avon?

How to change your Avon online store email settings

Sign into your Avon customer account then click on My Profile

Scroll down to communication preferences and click “Edit”

Here you can change the frequency of emails as well as which types of emails you would like to receive. If you are looking for minimal emails I would choose Monthly in the drop down list and only check Special Offers and Promotions so that you can get coupon codes when I send them. 

When you’ve made your selections, click “Save Changes” at the bottom of the page

Special note about Promo Codes

Don’t worry if you miss the email about a promo code. As long as you are opted in to receive emails I can add promo codes to your account. Whenever you are ready to order click on “Chris Arnold’s Online Store” at the top of the page and any offers I’ve added to your account will be shown there. If you see an > next to “apply” then you have multiple offers to choose from.

Any questions?  Feel free to contact me, I’m happy to help.


Chris Arnold
Avon Independent Sales Leader
Contact Me
Join the conversation on the team Facebook Group

Become a Representative

Not an Avon Representative yet? Join the Sunrise Beauty Team today and earn $1000 in your first 90 Days.  Contact me for more details or sign up today here.

Thursday, March 12, 2020

Getting the Most Out of Your What's New Flyer

Getting the Most Out of Your What's New Flyer

Get the most out of the Preview Products you can purchase in advance as a Representative






Note - this was recorded on Avon's old representative website AvonNow so the instructions for how to order will not exactly match the ordering screens on the representative view on Avon.com

Chris Arnold
Avon Independent Sales Leader
Contact Me
Join the conversation on the team Facebook Group

Become a Representative

Not and Avon Representative yet? Join our team today!
Save 25% on Beauty and Personal Care, and 20% on Fashion and Home on orders of $40 or more
Share Avon with others and earn the same on their orders.

Tuesday, March 10, 2020

Team Recognition and Quick Tip 3/10/20

Sunrise Beauty Team Update March 10th

Quick Tip or Thought for the Campaign


I've heard a lot of questions lately about why Avon is adding so many new products and product lines, here are my thoughts on the topic.


Sunrise Beauty Team Recognition Campaign 6, 2020











Featured Avon Representative Quick Tips

NEW POST ~ Avon Quick Tip ~ Order Processing Charge

Quick Tip ~ How to see your balance detail

Quick Tip ~ Using Customer Questions

Taking Advantage of Direct Delivery in your Avon business


Chris Arnold
Avon Independent Sales Leader
Contact Me
Join the conversation on the team Facebook Group

Become a Representative

Not and Avon Representative yet? Join our team today!
Save 25% on Beauty and Personal Care, and 20% on Fashion and Home on orders of $40 or more
Share Avon with others and earn the same on their orders.

Tuesday, February 25, 2020

Sunrise Beauty Team Update February 25th

Sunrise Beauty Team Update February 25th

Quick Tip or Thought for the Campaign

Think of how it feels when you get something handwritten just for you in the mail. Watch the video for tips on how to use that feeling to build customer loyalty and show appreciation


Sunrise Beauty Team Recognition Campaign 5, 2020









Featured Avon Representative Quick Tips

NEW POST ~ Avon Quick Tip ~ Order Processing Charge

Quick Tip ~ How to see your balance detail

Quick Tip ~ Using Customer Questions

Taking Advantage of Direct Delivery in your Avon business


Chris Arnold
Avon Independent Sales Leader
Contact Me
Join the conversation on the team Facebook Group

Become a Representative

Not an Avon Representative yet? Join the Sunrise Beauty Team today.
Contact me for more details or sign up today at startavon.com with reference code carnold