Thursday, March 19, 2015

Avon Tips 1A ~ Processing Your First Order part 1

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You've Placed Your First Avon Order, Now What?

Processing Your First Order with Avon, part 1

Congratulations on placing your first order. You should be receiving your order in a few days. You can track your order on the orders tab of your website. Since shipping is often overnight, package tracking numbers typically don't show that they are shipped until the morning of delivery.

To view the entire Avon Tips for New Representative Series click here.   

 
What questions do you have about this or any other aspect of your Avon business? I'm always happy to hear from you. 
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Remember that our orders sometimes take a day longer to arrive, especially around holidays.  I recommend telling your customers you will have the order a day or two after you are expected to receive it to give yourself some breathing room not only in case of a delay with the delivery, but also to allow yourself time to sort and bag the order once it arrives without feeling rushed. For example I usually get my orders on Tuesday, but I tell my customers I will have it on Thursday.  It's better to tell them Thursday and have it ready for them on Wednesday, then to tell them Tuesday and have the order arrive at 6pm, right in the middle of dinner after you've spent all day taking calls from customers wanting to know where their order is. 

While you are waiting for the order to arrive, you can get a head start on processing the order. First pull up the invoice for your shipment on the My Account tab of your website. I've attached the guide for Understanding Your Invoice and you can also find it under resources in Pathways. Some key areas to check are:
  • Items Not Available This Campaign - this section will show the items, if any, that were not available to ship with your order. You will see either an expected ship date or a note that the item is completely sold out.  You will not be billed for these items until they are shipped, and you do not need to reorder them.  Avon will automatically ship them in your next order once they are in stock. 
  • Items Previously Not Available - this section shows items that were previously on backorder that are now in stock and included in this order.
  • Notes and Service Updates (along left side of invoice) - here you will find information about changes in order/shipping schedules, a list of items that are more likely to be on backorder over the next few campaigns and other miscellaneous notes from Avon.  Some of this information is vital to the smooth operation of your business, and this may be the only place you see it so be sure to check these notes every campaign. 
Once you have your invoice for your shipment you can go into the Web Office and create the invoices for your customer's orders by clicking on Customer Invoicing. You can find detailed instructions for preparing the invoices in the Avon Pathways section of your website, under tools and resources, I've also attached a copy of the guide here. 

Now is also a great time to write up a quick Thank You note for each new customer (which is all of them this campaign).  Showing our customers how much we appreciate them helps to build customer loyalty which leads to repeat business and referrals.

The notes don't need to be anything fancy, just a short 2-3 sentence note handwritten on whatever type of note card you like.  For example mine usually say:
     Thank you for choosing me as your Avon Lady.  I hope you are finding it a pleasant experience. Please feel free to call anytime i may be of assistance.

I get the note cards from websites like currentcatalog.com or vistaprint.com or pick them up on clearance at office supply or dollar stores. I send them out in the mail a day or two after I deliver the customers first order. 

If you prefer to not have to hand write every note, there is a great service called Send Out Cards that will print, address and mail your cards for you. You can check it out www.sendoutcards.com/sherrys or I can put you in touch with my friend Sherry and she can answer any questions you may have.

Resources 

Understanding Your Invoice
Customer Invoicing
Note: When you click the link you will be prompted to sign into Dropbox, if you are not a Dropbox user, simply click no and you will be able to view and download the file.

What questions do you have about this or any other aspect of your Avon business? I'm always happy to hear from you. 

Chris Arnold
Avon Gold Leader
Call or Text 702-501-8704
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