Sunday, January 6, 2013

Follow Up Resolutions

 Happy New Year!!!

Is one of your New Year's Resolutions to follow up more with your customers and prospects?  This month we'll focus on some tools that make follow up easier and more effective.

Your Customer's profile in your web office:
You can add notes to each customer's profile to remind you of things such as the best way to contact them, or the best day or time to reach them.  Include information on their favorite products or things they are looking for. 
On the Personal Info tab you can record their birthdays and anniversaries and they will show up on your calendar so you can acknowledge their special days with a note, a gift or a special offer.

On the main page of the Web Office tab there is a box in the lower right corner that says "the fortune is in the follow up"  If you click on that box it takes you to a list of customers who have not ordered in the last 3 campaigns along with their contact information and the details of their last order.  You can see further order information by clicking on purchase history which will take you to the customer history page where you can see the past years purchases for that customer. You can use that order history to see if one of their favorite products in on sale this campaign, or if they may be due to replenish their supply of a product they use regularly. 

Speaking of the Customer History page, which you can also reach directly from the Web Office main page by clicking on Customer Management then Customer History, it's a great way to make the most of each campaign's best sales.  Say for example the Anew Genics Treatment Cream is on sale.  You can plug in that product on the Customer History page and pull up a list of all of the customers who have purchased that item in the last year.  You can then contact them and make sure they know about the sale.  Even if they are not ready for a new jar, they may order now in order to get the sale price rather than waiting until they are almost out and paying full price.  

What follow up challenges are you having?  Come on over to out Facebook Group at and share, to get help from many of the representatives on our team.  Or give me a call at 702-501-8704 for help with this, or any other part of your business. 

Chris Arnold
Avon Gold Leader
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